Returns & Refunds Policy
At Avaloom Store, we want you to be satisfied with your purchase. If you have any issues with your order, please contact us and we'll be happy to help.
1. Returns
Under applicable UK consumer law, you may have the right to cancel an online purchase within 14 days of receiving your order, subject to applicable exceptions.
If you wish to return an item, please contact us within the applicable period at:
Email: support@avaloomstore.com
Please include your order number and a brief description of your request.
2. Condition of Returned Items
Where a return is permitted, items should be returned in an appropriate condition and, where applicable, with their original packaging and accessories.
Certain products may be subject to legal exceptions to cancellation rights, where applicable.
3. Refunds
Once we receive and review the returned item, we will process any applicable refund.
Where a refund is due, it will normally be issued using the original payment method.
Refund processing times may vary depending on your payment provider.
4. Faulty, Damaged or Incorrect Items
If your item arrives damaged, faulty or different from what you ordered, please contact us as soon as possible at:
Please provide your order number and, where possible, photographs showing the issue so that we can assist you.
Your statutory rights under applicable UK consumer law are not affected.
5. Return Shipping
Where you exercise a statutory cancellation right, return postage arrangements will be handled in accordance with applicable UK consumer law.
Where an item is faulty, damaged or incorrect, please contact us before returning it so we can provide appropriate instructions.
6. Exchanges
If you would like to exchange an item, please contact our customer support team. Exchanges may be subject to product availability.
7. Contact Us
For any questions regarding returns or refunds, please contact:
Email: support@avaloomstore.com
Avaloom Store